Refund Policy

• Monthly fees are generally non-refundable after the billing period has started or after analytics access, onboarding, data validation, report preparation, or support work has begun.
• You may request cancellation before the next renewal date. Cancellation stops future billing but does not automatically refund the current billing period.
• If a written proposal, invoice, or order form gives a different cancellation term, that written commercial term will apply.

• Pilot fees, onboarding fees, data mapping fees, custom reporting, integration work, training, and consulting-style services are non-refundable once work has started.
• If we decline your pilot before any material work begins, we may refund amounts paid for undelivered access or issue a credit, at our reasonable discretion.
• If we permanently discontinue a paid pilot before providing access, we may provide a pro-rata credit or refund for the unused service period.

If you cannot access CulinaryNomics because of a confirmed issue within our control, please contact us promptly. We will first try to restore access, correct the issue, extend service time, or provide a credit. Refunds for service issues are assessed case by case and are limited to the unused portion of the affected paid period.

Refunds are not available for issues caused by incorrect data, incomplete uploads, unsupported third-party formats, customer-side network or device problems, unauthorized use, violation of our terms, or third-party outages outside our reasonable control, including cloud or AWS service disruptions.

• Taxes, bank charges, payment gateway fees, foreign exchange costs, and invoice processing costs are non-refundable unless applicable law requires otherwise.
• Approved refunds are processed to the original payment method where possible. Bank and payment partner timelines may vary.
• Refund reviews usually require invoice details, payment proof, account email, reason for the request, and any relevant support ticket references.

We may deny refunds where there is fraud, misuse, credential sharing, unlawful activity, breach of the Terms and Conditions, repeated chargebacks, or attempts to obtain reports and then avoid payment. Access may be suspended while a payment dispute is reviewed.

To the maximum extent permitted by applicable law, our total liability for billing, refund, or cancellation claims is limited to the amount paid for the affected billing period. We are not liable for indirect losses, lost profits, operational disruption, or decisions made using CulinaryNomics reports.

Send refund or billing requests to support@culinarynomics.com with your registered email, invoice number, payment date, and a short description of the issue. We may ask for more information before approving or denying a request.